Card Payment Difficulty
| Author | Date | Message |
|---|---|---|
| Aidan Hogan | Sep 3 2021, 11:10am | Hi there, I have tried multiple times to pay for Glengarra Woods entry but after entering card details it will not redirect me to the bank (PTSB) verification page. Any suggestions? |
| Aidan Hogan | Sep 3 2021, 11:24am | False alarm. I read the instructions PROPERLY this time and put the phone number in correctly! |
| Stephen Murphy | Sep 18 2021, 5:29pm | I've tried countless times to enter the Halloween race. It keeps refusing to take my money. I tried every variation of my phone number with no success. |
| Kevin Broughton | Sep 18 2021, 6:01pm | Stephen try the format mentioned in this earlier discussion https://www.imra.ie/forum/topic/id/5812 |
| Laura Flynn | Sep 18 2021, 7:07pm | If you’re still not sorted Stephen, the simple correction of getting rid of the space in my phone number worked for me ie the space between the 087 part and the 7 digit number itself. If still not working I recommend coming at it again with a fresh head in the morning and reading and following the instructions carefully. |
| Pádraig Muldoon | Sep 30 2021, 9:59pm | Hi, Is any one else experiencing difficulties entering the carlingford race. I have tried multiple times during the week To register with no success. Any help would be greatly appreciated at this late stage. Padraig |
| Kevin McNamara | Sep 30 2021, 10:03pm | I can't get the payment through either. The security cert on the site has lapsed... |
| Jason Dowling | Sep 30 2021, 10:14pm | The security cert. has not lapsed and is comfortably within its expiry date. The issue appears to be related specifically to apple products. I can access the site from Samsung phone and PC via a multitude of browsers with no issues. |
| Pádraig Muldoon | Sep 30 2021, 10:22pm | Hi all thanks for the reply’s. it’s from a Samsung device I have tried? The issue im having is with the payment being completed, can access the site ok |
| Kevin McNamara | Sep 30 2021, 10:23pm | Yes, I was using a MacBook. I got the payment through without problem on my Android phone. Thanks |
| Gordon Place | Sep 30 2021, 10:46pm | Hi Padraig, Copied from another thread ..... but triple check that autofill hasn't changed anything even after you've manually inputting it as it can right at the end, Make sure your address matches the bank statement exactly down to UPPER & lower case, punctuation and Mr. or Miss. Even if there are mistakes on the statement, copy them. Make sure the phone number is as required including the pipe symbol and not spaces, dashes or anything esle. This is the pipe symbol, vertical slash.... | 353|871234567. the "|" character after the "353", is not a number or letter, but the "pipe" symbol. It is normally found to the left of the "Z" key, while holding down shift, on a regular keyboard |
| Pádraig Muldoon | Sep 30 2021, 10:53pm | Thanks very much for all the help got sorted! |
| George Rickard | Nov 1 2021, 12:51pm | Hi There, I'm having an issue paying for Glenageenty 1/2 marathon. Error: 501 Message: This transaction (45720) has already been processed! If you feel this is incorrect please contact the merchant! all help appreciated |
| Richard Nunan | Nov 1 2021, 1:57pm | Hi Folks, Can we make sure on the Payment you check the mobile phone number format... It needs to be the following: 353|861112222 There must be | (vertical line) between the country code & mobile number. Thanks |
| George Rickard | Nov 1 2021, 2:13pm | Thanks Richard, I am aware and have tried it but it isn't working. I have made purchases recently (HAlloween Half) with no problem. 'Payment details transmitted sucessfully to payment provider. Please see below for confirmation of payment or any relevant errors.' Your payment was not processed. Error details are shown below: undefined Credit Card Processing Return Information: Gp Result: 101 Gp Status: FAILURE Gp Result Description: Decline - Generally insufficient funds or incorrect card data supplied, for example, expiry date or security code. Gp Transaction Id: 02dceb40-1672-4b03-8506-3a4f43f827bd |
| George Rickard | Nov 1 2021, 2:20pm | Well it all of a suddn worked. Not sure why as there was nothing different done but looks like I'm in. |
| George Rickard | Nov 1 2021, 2:21pm | Well it all of a sudden worked. Not sure why as there was nothing different done but looks like I'm in. |
| sheila clavin | Nov 1 2021, 2:52pm | Having similar issues with paying on the site now, have also entered races recently with no issue. |
| Barry O'Neill | Nov 1 2021, 3:03pm | Had the same issues as above, successful at the 4th attempt. |
| Richard Nunan | Nov 1 2021, 4:11pm | Hi Folks. I would advise retyping - as sometimes the autofill fills in the mobile number from your Chrome history. It needs to be the following: 353|861112222 There must be | (vertical line) between the country code & mobile number. |
| Richard Nunan | Feb 18 2022, 4:48pm | Hi Paul, Work in progress. Not sure it's a fair comment! But we will get there. We have a new webmaster assigned and he is working through a solution. |
| Paul Smyth | Feb 18 2022, 5:26pm | It was harsh, I don't disagree, but it elicited the official response that: 1. This is a problem 2. We're looking at a fix Whereas my previous more subtle hints went un-noticed. |
