Payment issues
| Author | Date | Message |
|---|---|---|
| Olivia Galvin | Nov 2 2021, 12:05pm | Hi there, I've tried repeatedly to pay online for membership and the womens night run, payment not accepted regardless of how I input my phone number, same errror occurs - great if someone can assist. Thanks in advance, Olivia |
| Brendan Meehan | Nov 2 2021, 1:13pm | Hi Olivia, I had the same problem last week. You need to add the vertical line like the example. I think it was between the 087 and the rest of the number like one of these | I just copied and pasted it in. |
| Kelleher Donie | Nov 3 2021, 1:03am | Hi Olivia If you have entered everything correctly I am assuming you missed the membership deadline of October 31st. Regards Donie |
| Patricia Hannon | Nov 3 2021, 8:35am | Hi there, I am registering for an event. Is there still an issue with using Bank of Ireland cards for payment? Thanks |
| Olivia Galvin | Nov 3 2021, 9:23am | Thank you Brendan, that worked eventually! Hi Donie, thank you for your response also, however there wasn't any issue with membership deadline, it's the format to enter phone number that appears to be a recurring issue. Looking forward to the event. Olivia |
| Alice Clancy | Nov 3 2021, 10:30am | Glad you got sorted Olivia! It's shaping up to be a lovely event! @Patricia, there is no issue with using BoI cards for payment (I used one there this morning) - follow the IMRA payment instructions closely, and have a look at both of these previous forum threads: https://www.imra.ie/forum/topic/id/5863 https://www.imra.ie/forum/topic/id/5812 The most common reason for difficulties processing payment seems to be not including the pipe symbol '|' in the phone number. Hope you get sorted! |
| Alan Ayling | Nov 3 2021, 1:21pm | 2021 will forever be remembered as The Year Of The Pipe | | | I know of one IMRA member who had a load of trouble trying to pay for Powerscourt Ridge, despite the phone number format being correct. Tried different browsers, still didn't work. Tried on a different computer and it worked fine. Stupid bloody things, computers. |
| Con Halpin | Nov 3 2021, 1:27pm | Hey Alan, Whats the story with the entries for the powerscourt run on Saturday, the entries appear to be closed a day early, Any ideas, thanks anyway |
| Alan Ayling | Nov 3 2021, 8:15pm | Hey Con, Looks like it got closed early by mistake - open again now. |
| Lindsey Heppenstall | Nov 3 2021, 9:09pm | Sadly its not taking payment again :( |
| Jeff Swords | Nov 3 2021, 9:29pm | It doesn't appear in the events to purchase page (If it's Powerscourt you're talking about) so the entry link from the event page itself is probably dead or something. |
| James Ultan O'Neill | Nov 4 2021, 9:51pm | Hi, on monday i signed up for the Glanageenty 9km run, it's showing as paid in "My Purchase History" within my IMRA account but i have not recieved a confirmation email as of yet? is there something i need to do? thanks |
| Fergus OFarrell | Nov 4 2021, 9:55pm | Take a look in your spam folder. Sometimes the confirmation emails get sent there. You normal get the email within a few minutes of a purchase. Fergus |
| Derek Hay | Dec 17 2021, 7:07pm | Good evening, I paid for my 2022 membership, the Djouce remembrance and Slievenamon races. I haven't received any confirmation mail as normal but the payment is shown in my payment history, ref 46982. Im not listed with the 2022 runners either which leads to believe somethings not right. Any ideas? Thanks. |
| Brendan Lawlor | Dec 20 2021, 9:11am | Hi Derek I can't see you name on the Djouce Remembrance Race entry list. Can one of the web team take a look please ? |
| Brendan Lawlor | Dec 20 2021, 1:15pm | Hi Derek, thats sorted now, you are on the entry list |
| Derek Hay | Dec 20 2021, 6:58pm | Hi Brendan, That's great thanks. I'll hold off on doing anything else with the Jan 1st race and membership, it may also be late going through. Thanks for the help. |
